Compliance - keeping our promises

Much energy has been devoted to GDPR compliance; we have all learned that it’s now a GDPR world.  While we’re all exhaling a bit after the sprint to May 25, let’s not forget the day-day mundane need for contract management.  We promise in our agreements to comply with all laws, and so we should. Our clients - employers, relocation mgmt companies, suppliers - all expect promises to be kept.  Therefore, we need to keep a sharp eye on program activity and performance and align it with the promises made.

New customers with special needs, customer-specific pricing, customized services all are part and parcel of the flexible nature of relocation.  In each case we need to document and track as time goes by.  This is particularly true of agreements with “most favored pricing” clauses.  And don’t forget those regulatory changes that hit you know where!

Contract management is part of client service management.  Look often, be alert to impending renewal dates and added services that were promised at a client review.  Remember too that evergreen contracts are not always a good idea.