A periodic review of program home sale management may be
useful. Taking a selection of closed
transactions through the process in place, compared to the process actually
followed turns stones over into the sunlight.
For example, on a group of 100 files, find out how often brokers outside
of standard were used and compare to inventory results.
What if on the 100 files, 25% were outside of standard,
resulting in 20% increase in home sale loss and carry cost?
The aggregate result would lead to, once corrected, a substantial
refinement in service results and program performance.
The exercise will likely reveal risk mitigation
opportunities, whether due to process errors or changes in needs. Process changes may be needed, systems or
forms or reports may be added, policy changes may be identified, insurance
coverage issues uncovered. (inspections,
CLUE, etc) We can help.
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