Avoid those pesky RFPs, and all the effort that current
clients may put you through, not to mention the risk of losing the business!
1. Keep close track of contract renewal dates and service
delivery results
2. Begin managing the process at least 6 months in advance of
the date
3. Publish metrics which measure your performance against
SLAs
4. Engage your client in a detailed process review to
identify gaps
5. Restate the overall benefits of the partnership to your
client
We can help ...
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